Innovation Digest – September 2020 Vol. 2

I’ve spent years, personally and professionally, thinking about the experiences of patients – people – in our health system and working toward changes that improve policy and practice. It still stuns me how much inertia exists to such change, even in the presence of so much evidence that we are not meeting the needs of so many. I continue to believe that seeking first to understand the goals, experiences and preferences of individuals can have a transformative impact on research, innovation, delivery and payment. If we’re just realizing that patients should be primary partners in defining and implementing change, we still have a long way to go. The pandemic floodlights issues that have plagued our healthcare system for decades and it’s now nearly imperative to acknowledge and address racism, disparities in access, and the social factors that are integral to health. These are positive trends, absolutely, but to make them truly ingrained in our healthcare enterprise, we have to ensure they aren’t merely a competitive advantage factor in the marketplace. How? Align with real people experiencing the condition(s). Include them on boards, in research teams, in policy-making bodies (especially the latter). Help them lead and engage as full partners in research questions that matter. Interact, learn from and contribute to the sustainability of communities of patients and caregivers living with the conditions you seek to improve. Patient-centricity should be a action verb, not an adjective in your marketing pitch.

In this issue:

  • What Ails America
  • Health care conferences should embrace patients as collaborators
  • Professionalism Revealed: Rethinking Quality Improvement in the Wake of a Pandemic
  • How Foundational Moments In Medicaid’s History Reinforced Rather Than Eliminated Racial Health Disparities
  • Combatting COVID-19 With Real-World Evidence
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